Dealing with a difficult or toxic personality can be emotionally and physically damaging, especially if the person is your boss or sits in the cubicle next to you. Many people find it difficult to confront those who compromise their comfort and job security, but standing up for yourself is important. This Dealing With Difficult People course provides learners with a thorough understanding of how to identify difficult personality types and effectively deal with them and provide the skills required for dealing with difficult people.
By the end of this course, you will be able to deal with aggressive, manipulative, undermining, prejudiced, or otherwise difficult people.
Learning Outcomes of Dealing With Difficult People
After completing this Dealing With Difficult People course, the learner will be able to:
- Identify difficult people and their difficult behaviour.
- Know how to communicate with difficult people.
- Know how to deal with bosses who drive you barmy.
- Recognise seven classically difficult types.
- Know how to deal with impossible people.
- Identify the temper tantrum type.
Who is Dealing With Difficult People course for?
This Dealing With Difficult People course is ideal for executives, managers, supervisors, team leaders, project managers, and anyone else who has been affected by negativity in the workplace caused by a difficult person.
Why Choose Dealing With Difficult People Course from Us
- Self-paced course, access available from anywhere.
- Easy to understand, high-quality study materials.
- Course developed by industry experts.
- MCQ quiz after each module to assess your learning.
- Automated and instant assessment results.
- 24/7 support via live chat, phone call or email.
- Free PDF certificate as soon as completing the course.
There are no specific requirements for this course because it does not require any advanced knowledge or skills.
Students who intend to enrol in this course must meet the following requirements:
- Good command of the English language
- Must be vivacious and self-driven
- Basic computer knowledge
- A minimum of 16 years of age is required
After completing each module of the Dealing With Difficult People, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification.
After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.
|Module 01: Difficult People and Their Difficult Behaviour|
|Module 01: Difficult People and Their Difficult Behaviour||00:25:00|
|Module 01 Final Quiz Exam – Difficult People and Their Difficult Behaviour||00:10:00|
|Module 02: Communicating With Difficult People|
|Module 02: Communicating With Difficult People||00:35:00|
|Module 02 Final Quiz Exam – Communicating With Difficult People||00:10:00|
|Module 03: Standing Up to Difficult People|
|Module 03: Standing Up to Difficult People||00:45:00|
|Module 03 Final Quiz Exam – Standing Up to Difficult People||00:10:00|
|Module 04: A Quick Guide to the Seven Classically Difficult Types|
|Module 04: A Quick Guide to the Seven Classically Difficult Types||00:25:00|
|Module 04 Final Quiz Exam – A Quick Guide to the Seven Classically Difficult Types||00:10:00|
|Module 05: Dealing with Bosses Who Drive You Barmy|
|Module 05: Dealing with Bosses Who Drive You Barmy||00:15:00|
|Module 05 Final Quiz Exam – Dealing with Bosses Who Drive You Barmy||00:10:00|
|Module 06: Colleagues to Throttle|
|Module 06: Colleagues to Throttle||00:10:00|
|Module 06 Final Quiz Exam – Colleagues to Throttle||00:10:00|
|Module 07: Dealing With Impossible People|
|Module 07: Dealing With Impossible People||00:35:00|
|Module 07 Final Quiz Exam – Dealing With Impossible People||00:10:00|
|Module 08: The Temper Tantrum Type|
|Module 08: The Temper Tantrum Type||00:25:00|
|Module 08 Final Quiz Exam – The Temper Tantrum Type||00:10:00|
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