Telephone Etiquette Course


Courses Included


Do you dread phone calls? Is it difficult for you to talk on the phone? If so, this telephone etiquette course can teach you how to sound confident and professional on every call!

Training Tale is a famous website that offers a variety of courses. These courses help individuals learn and achieve both professional and personal goals. This telephone etiquette course is one such course. 

Moreover, in today’s fast-paced world, phone calls remain a crucial form of communication for businesses. Therefore, mastering telephone etiquette can significantly impact the success of your interactions and leave a lasting impression. 

So, if you want to learn the power of confident communication, then this telephone etiquette course is the perfect fit for you!

This telephone etiquette training you with a strong understanding of professional communication techniques, active listening, and much more. Additionally, you will learn how to manage tricky situations effectively. Our telephone etiquette course will teach you communication skills and techniques to handle any situation with confidence.

Furthermore, our course has a flexible learning format so you can easily manage your coursework along with other commitments and learn at your own pace. You will also find our dedicated support team available 24/7 to help you throughout your learning journey.

Learning Outcomes of Telephone Etiquette Course

Upon taking this telephone etiquette course, the learner will be able to:

  • Understand various aspects of phone etiquette
  • Know how to use proper phone language
  • Know how to handle inbound and outbound calls
  • Know how to eliminate phone distractions
  • Know how to handle rude or angry callers and much more.

Course Curriculum

At Training Tale, we take great care to provide high-quality training content and modules for you that are both instructive and of interest to learners. Our skilled educators cover all aspects of the course, giving students a solid foundation for their future careers. So, here are the curriculums crafted by our experts with you in mind that cover everything you need to know.

  • Module 01: Aspects of Phone Etiquette
  • Module 02: Using Proper Phone Language
  • Module 03: Eliminate Phone Distractions
  • Module 04: Inbound Calls
  • Module 05: Outbound Calls
  • Module 06: Handling Rude or Angry Callers
  • Module 07: Handling Interoffice Calls
  • Module 08: Handling Voicemail Messages
  • Module 09: Methods of Training Employees
  • Module 10: Correcting Poor Telephone Etiquette
  • Module 11: Wrapping Up

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