Telephone Etiquette


Courses Included


Phone etiquette is an extremely important skill to have in an employee’s skill-set. Good communication both inside and outside of the office can be facilitated by having proper telephone etiquette. In any challenging situation, it can be a unique way for you to show confidence. With proper telephone etiquette training, these and other situations can be managed more easily. Through this Telephone Etiquette course, you will develop better telephone communication skills.

This Telephone Etiquette course covers various aspects of the telephone etiquette, using appropriate phone language, removing phone distractions, inbound calls, outbound calls, handling rude or angry callers, handling interoffice calls, handling voice mail messages, methods of training staff, correcting poor telephone etiquette and much more.

Learning Outcomes

After completing this course, you will be able to:

  • Understand various aspects of phone etiquette
  • Know how to use proper phone language
  • Know how to handle inbound and outbound calls
  • Know how to eliminate phone distractions
  • Know how to handle rude or angry callers and much more.

Who is this course for?

This Telephone Etiquette course is ideal for those who want to develop their telephone skills.

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