Phone etiquette is an extremely important skill to have in an employee’s skill-set. Good communication both inside and outside of the office can be facilitated by having proper telephone etiquette. In any challenging situation, it can be a unique way for you to show confidence. With proper telephone etiquette training, these and other situations can be managed more easily. Through this Telephone Etiquette course, you will develop better telephone communication skills.
This Telephone Etiquette course covers various aspects of the telephone etiquette, using appropriate phone language, removing phone distractions, inbound calls, outbound calls, handling rude or angry callers, handling interoffice calls, handling voice mail messages, methods of training staff, correcting poor telephone etiquette and much more.
After completing this course, you will be able to:
- Understand various aspects of phone etiquette
- Know how to use proper phone language
- Know how to handle inbound and outbound calls
- Know how to eliminate phone distractions
- Know how to handle rude or angry callers and much more.
Who is this course for?
This Telephone Etiquette course is ideal for those who want to develop their telephone skills.
Why Choose this Course from Us
- Self-paced course, access available from anywhere.
- Easy to understand, high-quality study materials.
- Course developed by industry experts.
- MCQ quiz after each module to assess your learning.
- Automated and instant assessment results.
- 24/7 support via live chat, phone call or email.
- Free PDF certificate as soon as completing the course.
Entry Requirement for this Course
There are no specific requirements for this course because it does not require any advanced knowledge or skills.
Students who intend to enrol in this course must meet the following requirements:
- Good command of the English language
- Must be vivacious and self-driven
- Basic computer knowledge
- A minimum of 16 years of age is required
After completing each module of the Telephone Etiquette, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification.
After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.
After completing this Telephone Etiquette course, you may be able to pursue a variety of promising career opportunities.
|Module 01: Aspects of Phone Etiquette|
|Module 01: Aspects of Phone Etiquette||00:15:00|
|Module 02: Using Proper Phone Language|
|Module 02: Using Proper Phone Language||00:15:00|
|Module 03: Eliminate Phone Distractions|
|Module 03: Eliminate Phone Distractions||00:20:00|
|Module 04: Inbound Calls|
|Module 04: Inbound Calls||00:15:00|
|Module 05: Outbound Calls|
|Module 05: Outbound Calls||00:15:00|
|Module 06: Handling Rude or Angry Callers|
|Module 06: Handling Rude or Angry Callers||00:15:00|
|Module 07: Handling Interoffice Calls|
|Module 07: Handling Interoffice Calls||00:20:00|
|Module 08: Handling Voicemail Messages|
|Module 08: Handling Voicemail Messages||00:15:00|
|Module 09: Methods of Training Employees|
|Module 09: Methods of Training Employees||00:15:00|
|Module 10: Correcting Poor Telephone Etiquette|
|Module 10: Correcting Poor Telephone Etiquette||00:15:00|
|Module 11: Wrapping Up|
|Module 11: Wrapping Up||00:10:00|