Why Choose CRM Course (Customer Relationship Management) Course from Us

  • Self-paced course, access available from anywhere.
  • Easy to understand, high-quality study materials.
  • Course developed by industry experts.
  • MCQ quiz after each module to assess your learning.
  • Automated and instant assessment results.
  • 24/7 support via live chat, phone call or email.
  • Free PDF certificate as soon as you complete the course.

Entry Requirement

There are no specific requirements for this course because it does not require any advanced knowledge or skills.

Students who intend to enrol in this course must meet the following requirements:

  • Good command of the English language
  • Must be vivacious and self-driven
  • Basic computer knowledge
  • A minimum of 16 years of age is required

Assessment Method

After completing each module of the CRM Course (Customer Relationship Management), you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification.

Certification

After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.

Course Curriculum

Module 01: Introduction to Customer Relationship Management (CRM)
Module 01: Introduction to Customer Relationship Management (CRM) 00:35:00
Module 02: CRM Fundamentals
Module 02: CRM Fundamentals 00:25:00
Module 03: CRM Strategies
Module 03: CRM Strategies 00:40:00
Module 04: Data Analysis in CRM
Module 04: Data Analysis in CRM 00:20:00
Module 05: CRM Databases
Module 05: CRM Databases 00:30:00
Module 06: Deepening Customer Relationship
Module 06: Deepening Customer Relationship 00:30:00
Module 07: Handling Customer Complaints
Module 07: Handling Customer Complaints 00:20:00
Module 08: Future of CRM
Module 08: Future of CRM 00:25:00

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