Have you ever wondered how businesses establish long-term ties with their customers? Well, look nowhere else! Our CRM course can teach you how to do just that!

CRM Course details:

CRM, or customer relationship management, is all about recruiting and maintaining clients for your organisation. Most firms use CRM software to help them improve the customer experience. The ultimate aim is to improve customer experience while driving more sales. 

Our CRM training includes everything related to CRM. Namely, our CRM course teaches you how to manage client concerns in CRM. Also, you will master the tactics employed in CRM.

Additionally, you will learn the methods of upselling and cross-selling. Also, you will learn how to maintain customer relationships. Finally, our CRM course will teach you how to value the feedback of customers.

So, why wait? Enrol now in our CRM course and learn about the tactics and technologies that generate this success!

Benefits of the CRM Course

Enhanced customer engagement: 

Our CRM course will help you develop long-term connections with consumers. Hence, you can improve the loyalty and satisfaction of your customers.

Improved business performance: 

Our CRM training course will help you learn the solutions to make your business easier. Thus, you can increase overall business efficiency.

Strategic Decision-Making: 

Our CRM training teaches you to analyse consumer data so that you can make strategic decisions. As a result, you can greatly improve your marketing strategy.

Career-Boosting Skills: 

If you take our CRM course, you can develop valuable CRM skills. Hence, you can be a valued asset in the competitive employment market. 

CRM Course Learning Outcomes

The learning outcomes of the CRM course are:

  • A Brief Description of CRM
  • The Growth of CRM
  • Understand the tactics employed in CRM
  • Components of CRM
  • CRM’s Advantages for Businesses
  • Knowledge of the Customer Database
  • Managing Client Concerns in CRM
  • Methods for Upselling and Cross-Selling
  • Customer Relationship Development and Maintenance
  • CRM’s Significance to an Organisation
  • The Value of Customer Feedback
  • Issues in CRM

Who is the CRM Course for?

This CRM training is suitable for business professionals and marketing executives. Additionally, this course may be more relevant for: 

  • Students
  • Recent grads.
  • Job Seekers
  • Individuals already working in those fields want to expand their CRM skills.

Why Choose CRM Course from Us?

  • Self-paced flexibility: Learn at your own pace, from anywhere you prefer.
  • Quality assurance: One of the best CRM courses in the UK.
  • Comprehensive study materials: Easily grasp the content with high-quality resources.
  • Expert-developed curriculum: Gain insights from industry professionals who crafted the course.
  • Assess your knowledge: Evaluate your progress through module-based multiple-choice quizzes.
  • Immediate assessment results: Receive automated feedback and results instantly.
  • 24/7 support: Get assistance via live chat, phone, or email whenever needed.
  • Recognise your achievement: Obtain a free PDF certificate upon course completion.

CRM Course Requirements

This course does not need any specific credentials. So, anyone can join regardless of their background or expertise.

To ensure a successful and engaging experience, we do have a few requirements for students who wish to enrol:

  • Good command of the English language: Communication is key. A strong grasp of English will enable you to engage with the course material and actively participate in discussions.
  • Enthusiasm and self-drive: Passion and motivation are vital for successful learning. Bring your enthusiasm and dive into the course content with a determined mindset.
  • Basic computer knowledge: In today’s digital age, having basic computer skills is essential. Don’t worry if you’re not a tech expert. A fundamental understanding of computers and navigating online platforms will be enough.
  • Age requirement: This course is available to learners of all ages. However, a minimum age of 16 is required to ensure a suitable learning environment for everyone.

Assessment Method

After completing each module of this course, you will find automated MCQ quizzes. To unlock the next module, you must complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification.


After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.

Career Path

  • CRM Specialist – £30,000 to £50,000
  • CRM Manager – £40,000 to £70,000
  • CRM Analyst – £25,000 to £45,000
  • Customer Success Manager – £35,000 to £60,000
  • CRM Consultant – £35,000 to £55,000

Course Curriculum

Module 01: Introduction to Customer Relationship Management (CRM)
Module 01: Introduction to Customer Relationship Management (CRM) 00:35:00
Module 02: CRM Fundamentals
Module 02: CRM Fundamentals 00:25:00
Module 03: CRM Strategies
Module 03: CRM Strategies 00:40:00
Module 04: Data Analysis in CRM
Module 04: Data Analysis in CRM 00:20:00
Module 05: CRM Databases
Module 05: CRM Databases 00:30:00
Module 06: Deepening Customer Relationship
Module 06: Deepening Customer Relationship 00:30:00
Module 07: Handling Customer Complaints
Module 07: Handling Customer Complaints 00:20:00
Module 08: Future of CRM
Module 08: Future of CRM 00:25:00

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